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Unified Communications

In order to interconnect communication centers and optimize employee communication, NGN offers a Unified Communications solution comprising integrated e-mail, VoIP, instant messaging, audio, and video conferencing. Thanks to its versatility and compliance with strong fault-tolerance and information security standards, these systems help customers to create a unified interactive communication environment for employees, contractors, and counterparties.

With these systems, employees can quickly reply to customers even when out the office, efficiently collaborate with contractors and partners, and deliver live video presentations.

Unified Communication benefits
Rich colloboration and distance learning options
Unified Communication benefits

Rich colloboration and distance learning options

Unified interface and convenient information access facilitate peer-to-peer interaction and streamline learning processes, with a single application used to send/receive e-mails, exchange messages, make audio and video calls, schedule meetings, organize conferences, view and co-edit documents, and conduct training for employees in remote branches.

Improved employee mobility

Improved employee mobility

By using a familiar application, employees can access any functions anytime, anywhere.

In addition, partners can take part in discussing business processes through the use of video or web conferences via the Internet while presence and occupation statuses allow for the automatic identification of user availability.

Security and reliability

Security and reliability

Replacement of conflicting and inconsistent platforms with a single UC system strengthens a customer’s existing ICT infrastructure. To ensure continuously high security, virus signature bases and spam filters are automatically updated, while key components are duplicated. The use of advanced encryption standards and access right management virtually eliminate the risk of data leakage and unauthorized access.

Cost effectiveness

Cost effectiveness

UC systems reduce ICT infrastructure development costs through the use of integrated communication tools on a single platform and a unified user directory. This eliminates the need to support multiple disparate data storages, simplifies management, and reduces administration expenses. In order to reduce UC implementation costs, some platform elements can be installed on existing hardware or integrated with current systems.

 

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